BCP Terms and Conditions

This section draws your attention to key points.

Discounts
BCP may offer discounts or incentives to customers who book through BCP emails and to select affiliates. All discounts are automatically deducted from the quote upon search. The discount applies to all car parks except Official airport parking at Heathrow, Stansted, Glasgow, Aberdeen or Southampton airports, Stansted, Edinburgh and Bristol. Discount taken from pre-book prices and apply at participating sites only.

What to take with you when you travel
Please ensure you have your booking confirmation voucher and/or booking reference with when you travel. This will identify the fact you are a BCP customer and enable the service provider to verify your booking. Your voucher is only valid in the Car Park/Hotel/Lounge you have booked, and should you stay elsewhere you will be charged locally and BCP will not reimburse you. Where you have booked a parking where the car park requires you to use credit card entry and exit procedures please ensure you have with you the credit card with which you booked. Please make sure you have directions to your hotel/car park/lounge, the telephone number, and details of any parking and transfer arrangements to the airport. Directions are included on your customer confirmation. Directions and maps serve as a guide only. We recommend you use them in conjunction with an up-to-date road atlas.

Problems when using the services:

  • If you encounter a problem at your BCP location, please inform the service provider immediately to give them the opportunity to rectify the problem.
  • If you do not advise the provider at the time it may be difficult to pursue a complaint at a later stage. Our service providers will do their utmost to assist with any given request, however assistance cannot be guaranteed.
  • Please put any outstanding issues in writing (with receipts if appropriate) to: BCP Customer Relations, Newingreen, Ashford Road, Hythe, Kent, CT21 4JF or email us at customer@parking-bcp.co.uk, within 6 weeks of your return to the UK.

Call monitoring and recording
As part of our continuing effort to ensure you receive the highest service standards, we may monitor and record your call for training purposes.

Price changes

Prices can go up or down
BCP is committed to providing the highest standards and the best choice of product, at the best prices. Throughout the year we continually review our products and prices. There are likely to be some seasonal special offers. In some circumstances prices may go up between the time you looked for your initial quote and the time you make your actual booking.

All prices are for pre-booking. Parking in £s per vehicle per whole or part day/24 hour basis, airport lounges in £s per person.

Credit and Debit Card charges
We reserve the right to levy non-refundable surcharges for payment by Debit or Credit Card. The scale of these will be clearly notified to you before any booking is confirmed. Your payment will show as processed by HExtras/BCP.

Cancellation, amendments and refunds
If you would like to amend or cancel your booking please use the View/Amend/Cancel form at the left.
If you want to pursue a complaint please write to Customer Relations, BCP, Newingreen, Hythe, Kent, CT21 4JF or email us at customer@parking-bcp.co.uk
All cancellations and amendments must be made through BCP and are subject to the terms and conditions for each product.

Hotel and hotel-with-parking bookings

  • You cannot get a refund or amend a hotel or hotel-with-parking booking the day before your stay, or anytime thereafter.
  • Where it is possible to cancel a booking and obtain a refund, you will be charged a cancellation fee of £15.
  • Any refund due to you will be paid within 28 days of the date on which you cancelled your booking.
  • Where any amendment to a booking reduces the total number of rooms or nights required, you will be charged a cancellation fee of £15 per room, per night.
  • You must allow sufficient time to transfer from the hotel and complete airport departure procedures. We suggest you arrive early as we will not be liable if you miss your flight due to unexpected delays or your failure to allow enough time.
  • If you park your car before the arrival date/time printed in your booking confirmation then you may have to pay the car park or hotel locally for any additional parking time at their published [Gate Rate*].
  • If you collect your car before the departure date/time printed in your booking confirmation then you will not receive a refund for the unused time.
  • If you collect your car after the departure date/time printed in your booking confirmation then you will have to pay the car park or hotel locally for any additional parking time at their published [Gate Rate*].

Parking bookings

  • You cannot get a refund or amend a parking booking in the 24 hours prior to the arrival date/time printed in your booking confirmation, or at any time thereafter.
  • Where it is possible to cancel a booking and obtain a refund, you will be charged a cancellation fee of £9.50.
  • Any refund due to you will be paid within 28 days of the date on which you cancelled your booking.
  • You must allow sufficient time to transfer from the car park and complete airport departure procedures. We suggest you arrive early as we will not be liable if you miss your flight due to unexpected delays or your failure to allow enough time.
  • If you park your car before the arrival date/time printed in your booking confirmation then you may have to pay the car park locally for any additional parking time at their published [Gate Rate*].
  • If you collect your car before the departure date/time printed in your booking confirmation then you will not receive a refund for the unused time.
  • If you collect your car after the departure date/time printed in your booking confirmation then you will have to pay the car park locally for any additional parking time at their published [Gate Rate*].
  • Please note: Bookings made at the special 'advanced purchase' price cannot be amended, and no refund will be given if the booking is cancelled.


"Supersaver", "Non-flexible" and "Advance purchase" special prices

  • Please note: Products booked at these special prices cannot be amended or cancelled, and no refunds can be given.

Airport lounges

  • You cannot get a refund or amend a lounge booking in the 24 hours prior to the arrival date/time printed in your booking confirmation, or at any time thereafter.
  • There is no penalty for cancelling or amending your lounge booking before this period.
  • Any refund due to you will be paid within 28 days of the date on which you cancelled your booking.

Changes and cancellations made by BCP
Occasionally, we have to make changes and correct errors on web sites, brochures and other details both before and after bookings have been confirmed. We reserve the right to do this and to amend and cancel confirmed bookings. If we have to make a significant change, i.e. a change of accommodation or parking location, we will let you know as soon as possible. Where possible we will do so before your departure and we will offer you a choice from the following:

  • Accepting the changed arrangements, or,
  • Choosing an alternative product of a similar standard (for less expensive products we will offer a refund of the difference), or
  • Canceling or accepting the cancellation, in which case you will receive a full and prompt refund of all monies you have paid to us.

Cancellation Charge Waiver

  • You must select and pay for the Cancellation Charge Waiver when you make your booking. This will protect you if you subsequently cancel your booking in accordance with our Cancellation Policy, and BCP's normal cancellation charges (£9.50 parking, £15 hotels and hotels-with-parking) will not apply.
  • Please note that you may not, in certain circumstances, cancel or amend your booking (see Cancellation Policy above). In these cases you will not receive a refund and you will be charged the full cost of your booking including the cost of the Cancellation Charge Waiver.
  • The cancellation protection offered by the Cancellation Charge Waiver is not available if you are booking for the same day or the next day.
  • The Cancellation Charge Waiver fee is non-refundable.

Transfers
Transfers to and from the car park to the airport are included in the BCP price, unless stated otherwise. However, some hotels do not provide free transfers. Please check when booking. Please make sure you have the transfer schedule for your hotel and/or car park and that the times of operation are suitable for your flights and meet your requirements.

Overnight parking for customers booking room only
Check the parking details when booking as not all hotels allow free overnight parking.

Minimum stays
Minimum stays and charges apply at some car parks. Should you wish to stay for fewer days, you may, but the cost of the minimum duration is payable. This is made clear during the booking process. Daily Prices may vary according to the date and length of stay. Stays of fewer than 8 days may attract a higher daily rate.

Insurance
All parking is subject to the terms and conditions of the individual car park and these are available separately on request from the car park operator. Ensure no valuables are left in the vehicle, as BCP will not accept liability. Parking is always at the vehicle owner's risk.

Disabled facilities
Where special facilities are provided, transfer and parking arrangements may not be suitable and rooms are available on a request basis only.

Extra adults
Some hotels charge a supplement if more than two adults share a room - check when booking.

BCP star ratings
All hotel star ratings used by BCP literature are BCP's own ratings. When giving our rating we consider feedback we have received from our customers and from our own regular visits to the hotels. We also assess the suitability of the hotel for the purpose it is being used for. Our ratings will not always be the same as other nationally recognised schemes.

Standard rooms
Facilities differ at each hotel, please ensure the room you are booking has the facilities you require before confirming your booking.

Breakfast
Your confirmation will tell you if breakfast is included in the reservation. Where breakfast is included please check the times it is available. No refund is given for unused Breakfast.

Leisure facilities
Where hotels have leisure facilities there may be charges levied and restrictions put on child access. If you want to use the facilities check the detail before confirming your booking.

Airport hotels including holiday parking

  • Car parking arrangements vary for each hotel and parking will not always be at the hotel. Please make sure you know exactly what your arrangements are before you book.
  • Parking is always at the vehicle owner's risk. Hotels' own car parks are unsecured unless otherwise stated. Where a hotel with parking package uses a secured car park, this is clearly stated, and cars are parked subject to the conditions and insurance arrangements of the individual car park (available on request from car park provider). In these cases, you will often park for the night of your stay in the hotels' own car park, which is unlikely to be secured.
  • Not all car parks can accommodate them and those that can may charge more than the standard advertised price. Please check with BCP before booking by calling 0871 360 2866 or emailing communications@parking-bcp.co.uk.
  • Where parking is offered as an 8 or 15 day option or inclusive package, the full 8 or 15 days do not have to be used, but there is no reduction in price if it is not. If you leave your car for longer than the duration included, you are likely to be charged locally by the hotel or car park for any extra days used.
  • In the interests of efficient operation you must be prepared to leave your car keys with car park staff if requested to do so. Where disabled facilities are provided, please ensure these are suitable for you individual needs.

Airport hotels including coach travel

  • Includes accommodation as booked and return coach travel for adults and free travel for up to 2 children under 16 when sharing a room with two adults.
  • Infants (children under 3 years) will be charged a child fare if they require a seat.
  • Tickets are valid for 3 months from the date of issue for travel on any day where services are available. All bookings are subject to availability of space and all tickets are subject to the standard conditions of the carrier.
  • The coach tickets will be sent to you the day after you make the booking.
  • All passengers must travel together. A charge may be made to replace lost tickets.

Airport hotels including rail travel

  • Includes accommodation as booked, return Standard Class travel for adults, free travel for up to two children under 16 years of age (except on journeys involving the Heathrow Express) when sharing a room with two adults, and underground travel between London's mainline stations where applicable.
  • Single rooms with rail travel are not available Mon-Thurs unless booked with a twin/double.
  • For travel to Heathrow, BCP's tickets include the price of the Heathrow Express from Paddington.
  • Low Season excludes some holiday dates.
  • If the outward or inward journey falls on a High Season date, the High Season price applies.
  • Please note: Bookings which include rail travel on the TransPennine Express cannot be amended or cancelled and no refunds are available on these bookings. Check when booking.
  • Rail tickets will appear separately on your credit or debit card statement. If you need to change your travel dates or cancel your tickets, just give us a call on 0800 093 5478

Wake-up calls
As hotels do not take responsibility for alarm calls we suggest you take a travel alarm. If you miss a flight the hotel will not accept responsibility.

Will BCP use the information I give for direct marketing?
Yes, but we ask you for your permission and we'll only send you details of the products we offer. If you find that you'd rather not have any contact with us, apart from that which is necessary for us to give you our normal level of service, then please write to us at the address below.
Customer Relations, BCP, Newingreen, Hythe, Kent CT21 4JF.

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