Terms and Conditions
This section draws your attention to key points.
Discounts: BCP offer discounts to customers who book through BCP emails and to select affiliates. All discounts are automatically deducted from the quote upon search. The discount applies to Official airport parking at Heathrow, Stansted, Glasgow, Aberdeen or Southampton airports. Discount taken from pre-book prices and apply at participating sites only.
What to take with you when you travel: Please ensure you have your booking confirmation voucher / and or booking reference with when you travel. This will identify the fact you are a BCP customer and enable the service provider to verify your booking. Where you have booked a car park that requires you to use credit card entry and exit procedures please ensure you have the credit card with which you booked.
Problems when using the services:
- If you encounter a problem at your BCP location, please inform the service provider immediately to give them the opportunity to rectify the problem.
- If you do not advise the provider at the time it may be difficult to pursue a complaint at a later stage. Our service providers will do their utmost to assist with any given request, however assistance cannot be guaranteed.
- Please put any outstanding issues in writing (with receipts if appropriate) to: BCP Customer Relations, Newingreen, Ashford Road, Hythe, Kent, CT21 4JF or email us at customer@parking-bcp.co.uk, within 6 weeks of your return to the UK.
- No refund is made for cancellation of parking bookings on the day of travel or afterwards.
- An administration fee of £9.50 per booking applies to all other cancellations. No refund is available for unused part stays.
- Please note: Bookings made at the special 'advanced purchase' price cannot be amended or cancelled.
Call Monitoring and Recording: As part of our continuing effort to ensure you receive the highest service standards, we may monitor and record your call for training purposes.
Price Changes
Prices can go up or down.
BCP is committed to providing the highest standards and the best choice of product, at the best prices. Throughout the year we continually review our products and prices. There are likely to be some seasonal special offers. In some circumstances prices may go up between the time you looked for your initial quote and the time you make your actual booking.
Prices include VAT: All prices are for pre-booking and include VAT at the current rate of 15%. Parking in £s per vehicle per whole or part day/ 24 hour basis, airport lounges in £s per person.
Credit and Debit Card Charges: We reserve the right to levy non-refundable surcharges for payment by Debit or Credit Card. The scale of these will be clearly notified to you before any booking is confirmed. Your payment will show as processed by Holiday Extras.
Cancellation, Amendments and Refunds:If you would like to amend or cancel your booking please follow this link.
If you want to pursue a complaint please write to Customer Relations, BCP, Newingreen, Hythe, Kent, CT21 4JF or email us at customer@parking-bcp.co.uk
All cancellations and amendments must be made through Holiday Extras and are subject to the terms and conditions for each product.
Parking Bookings
Will BCP use the information I give for direct marketing?
Yes, but we ask you for your permission and we'll only send you details of the products we offer. If you find that you'd rather not have any contact with us, apart from that which is necessary for us to give you our normal level of service, then please write to us at the address below.
Customer Relations, BCP, Newingreen, Hythe, Kent CT21 4JF.