Were dedicated to making your airport experience as easy as possible. Thats why its important to us that you understand what youre booking before you commit. Weve set out everything you need to know below, so there are no nasty surprises. These terms and conditions are governed by English law and apply from when we provide you with a booking reference, either by phone or on the website. You and we both agree to submit to the non-exclusive jurisdiction of the English courts, which means that we both agree to be subject to the decisions of the courts in England.
Whoever youve booked through, your contract is with Park BCP - thats who we mean when were talking about we, us, etc.
If you need to get hold of us for any reason, email us at email@example.com and well get back to you. You can also call our award-winning contact centre on 0800 316 0169. Its open from 08:00 to 23:00 on weekdays and 08:30 to 20:00 at the weekend.
DiscountsBCP may offer discounts or incentives to customers who book through BCP emails and to select affiliates. All discounts are automatically deducted from the quote upon search. The discount applies to all car parks except Official airport parking at Heathrow, Stansted, Glasgow, Aberdeen or Southampton airports, Stansted, Edinburgh and Bristol. Discount taken from pre-book prices and apply at participating sites only.
What to take with you when you travel
Please ensure you have your booking confirmation voucher and/or booking reference with when you travel. This will identify the fact you are a BCP customer and enable the service provider to verify your booking. Your voucher is only valid in the Car Park/Hotel/Lounge you have booked, and should you stay elsewhere you will be charged locally and BCP will not reimburse you. Where you have booked a parking where the car park requires you to use credit card entry and exit procedures please ensure you have with you the credit card with which you booked. Please make sure you have directions to your hotel/car park/lounge, the telephone number, and details of any parking and transfer arrangements to the airport. Directions are included on your customer confirmation. Directions and maps serve as a guide only. We recommend you use them in conjunction with an up-to-date road atlas.
At BCP Parking we are committed to offering the best range of products at the best prices. In the unlikely event that you find an identical product for less within 24 hours of booking we will match the price. Terms and conditions apply.
Call monitoring and recording
As part of our continuing effort to ensure you receive the highest service standards, we may monitor and record your call for training purposes.
Prices can go up or down
BCP is committed to providing the highest standards and the best choice of product, at the best prices. Throughout the year we continually review our products and prices. There are likely to be some seasonal special offers. In some circumstances prices may go up between the time you looked for your initial quote and the time you make your actual booking.
All prices are for pre-booking. Parking in £s per vehicle per whole or part day/24 hour basis, airport lounges in £s per person.
Credit and Debit Card charges
We reserve the right to levy non-refundable surcharges for payment by Debit or Credit Card. The scale of these will be clearly notified to you before any booking is confirmed. Your payment will show as processed by HExtras/BCP.
Cancellation, amendments and refunds
If you would like to amend or cancel your booking please use the Amend/Cancel form
If you want to pursue a complaint please write to Customer Relations, BCP, Newingreen, Hythe, Kent, CT21 4JF or email us at firstname.lastname@example.org
All cancellations and amendments must be made through BCP and are subject to the terms and conditions for each product.
Hotel and hotel-with-parking bookings
"Supersaver", "Non-flexible" and "Advance purchase" special prices
Changes and cancellations made by BCP
Occasionally, we have to make changes and correct errors on web sites, brochures and other details both before and after bookings have been confirmed. We reserve the right to do this and to amend and cancel confirmed bookings. If we have to make a significant change, i.e. a change of accommodation or parking location, we will let you know as soon as possible. Where possible we will do so before your departure and we will offer you a choice from the following:
Cancellation Charge Waiver
Transfers to and from the car park to the airport are included in the BCP price, unless stated otherwise. However, some hotels do not provide free transfers. Please check when booking. Please make sure you have the transfer schedule for your hotel and/or car park and that the times of operation are suitable for your flights and meet your requirements.
Overnight parking for customers booking room only
Check the parking details when booking as not all hotels allow free overnight parking.
Minimum stays and charges apply at some car parks. Should you wish to stay for fewer days, you may, but the cost of the minimum duration is payable. This is made clear during the booking process. Daily Prices may vary according to the date and length of stay. Stays of fewer than 8 days may attract a higher daily rate.
All parking is subject to the terms and conditions of the individual car park and these are available separately on request from the car park operator. Ensure no valuables are left in the vehicle, as BCP will not accept liability. Parking is always at the vehicle owner's risk.
Where special facilities are provided, transfer and parking arrangements may not be suitable and rooms are available on a request basis only.
Some hotels charge a supplement if more than two adults share a room - check when booking.
BCP star ratings
All hotel star ratings used by BCP literature are BCP's own ratings. When giving our rating we consider feedback we have received from our customers and from our own regular visits to the hotels. We also assess the suitability of the hotel for the purpose it is being used for. Our ratings will not always be the same as other nationally recognised schemes.
Facilities differ at each hotel, please ensure the room you are booking has the facilities you require before confirming your booking.
Your confirmation will tell you if breakfast is included in the reservation. Where breakfast is included please check the times it is available. No refund is given for unused Breakfast.
Where hotels have leisure facilities there may be charges levied and restrictions put on child access. If you want to use the facilities check the detail before confirming your booking.
Airport hotels including holiday parking
Airport hotels including coach travel
Airport hotels including rail travel
As hotels do not take responsibility for alarm calls we suggest you take a travel alarm. If you miss a flight the hotel will not accept responsibility.
Will BCP use the information I give for direct marketing?
Yes, but we ask you for your permission and we'll only send you details of the products we offer. If you find that you'd rather not have any contact with us, apart from that which is necessary for us to give you our normal level of service, then please write to us at the address below. Customer Relations, BCP, Newingreen, Hythe, Kent CT21 4JF.
On occasion we may pass your name, email address, and booking details to a certified customer feedback aggregator, and this is with the sole intention of gaining quality and impartial feedback to assist us in improving our operation.