Reviews for Car Park 1 at Birmingham Airport

Number of reviews: 173

Car Park 1 £18 more to pay because plane was late..and in unloading passengers and baggage..but WE pay !!!...never again.
Mr Ford - 3 out of 5

Car Park 1 Poor experience at the car park. Barrier did not open automatically and had to take ticket. On return the charge was over £350 and had to call attendant to sort out.
Mr Thomas - 4 out of 5

Car Park 1 No…. When I put the ticket in the machine it said I owed £840 , but it was fairly quickly sorted when I pressed the button to speak with someone. Obviously a blip as this has never happened before.
Mrs Jelly - 5 out of 5

Car Park 1 Booking excellent but when I tried to leave the car park my number plate was not recognised and I had to ring for help. I am profoundly deaf and it was difficult to hear the instructions I was being given. However, my wife is disabled and the proximity of the car park to the terminal was ideal for her. Yes I would recommend friends use this service.
Mr Hosking - 3 out of 5

Car Park 1 Thanks, everything went fine. No problem whatsoever.
Mr Cresswell - 5 out of 5

Car Park 1 Perfect.
Seamless booking, even remembered that I had booked before and had a credit note which was automatically used. Only took a couple of minutes.
This is how customer service should be - well done!
Easy to find the car park though parking spaces were few and far between but access to the terminal is a two minute walk.
No problem on return, drove up to barrier and away home.
Would definitely use again.
Mr Tynegate - 5 out of 5

Car Park 1 Both flight times were changed on separate occasions. Flight LS1265 01/10/2021 moved forward by 4 hours to 10:10 on the first I was allowed to change my parking time no problem.
Return flight LS1266 on 11/01/21 moved forward 8 hours to 19:30.Tried to change on the Holiday Extra app and you wanted £28 extra. The late charge is only £18, I had late arrival insurance, but yoyu still charged me £18 on exit. The £28 charge was just blatant greed and an absolutely extortionate. There is no justification for the amount you wanted to charge.
I will certainly not be using you again, I will get off airport parking rather than be ripped off like this.
Alan Wain
Mr Wain - 2 out of 5

Car Park 1 Really easy - automated barrier entries and no hassle - happy days !
Mr Holland - 5 out of 5

Car Park 1 Easy to park , number plate recognition brilliant as barriers automatically opened on arrival and departure.
Dr Whyte - 5 out of 5

Car Park 1 Car park fine but cameras did not recognise the car to let us out. Too much aggravation when trying to get home after flying.
Mr Jones - 1 out of 5

Car Park 1 On leaving car park 1 at Birmingham airport it asked us to pay £220 for pre paid parking.....quite a shock. Eventually it was cancelled after using the contact button on the exit barrier
Mr Jones - 5 out of 5

Car Park 1 Car pack a little walk from arrivals and departures but it’s as close as it can be due to the layout.
Auto number plate recognition didn’t work for us, we had to buzz for assistance, gave name and plate number and they let us through.
Mr Jackling - 5 out of 5

Car Park 1 Very easy with prebooked car reg. Easy walking distance to departures
Mr Vranic - 5 out of 5

Car Park 1 It was fine but difficult to find a space
Miss Ryan - 5 out of 5

Car Park 1 Parking was easy, quick and handy for the Terminal building.
Mr Keaney - 5 out of 5

Car Park 1 The npr system and the proximity to the terminal makes the whole process so easy
Mr Barnes - 5 out of 5

Car Park 1 I think it would be useful if you were to implement a customer loyalty programme. I use your service at car park 1 at least 8 times a year and I get no discount for my loyalty
Mr Thompson - 4 out of 5

Car Park 1 Completely hassle free from start to finish. Will definitely use this service again.
Mr Cartwright - 5 out of 5

Car Park 1 Every think went like clockwork, parked just over the road from departures and arrivals two minutes from both, will definitely use B C P again.
Mr Rhodes - 5 out of 5

Car Park 1 Fantastic service and at a very competitive price!
Mr Lewis - 5 out of 5

Car Park 1 Barred did not open either on entry or exit despite having pre booked! We had to contact a member of staff who sorted it quickly!
Mr/S Howe - 4 out of 5

Car Park 1 Everything worked well although not happy that no discount was available for this particular car park ( No 1) despite the numerous emails I have received
Mr Marsh - 5 out of 5

Car Park 1 Used Car Park 1, Directions and entry into the car park not a problem but exiting again the number plate recognition did not work and problems getting through to control, very disappointing
Mr Hedges - 3 out of 5

Car Park 1 Awful - as usual.
Have you not read my email of complaint from yesterday??
You urgently need to get your act together!
Mr Marsh - 1 out of 5

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