Frequently Asked Questions


Why is there a credit card surcharge?

Companies charge us a fee when you use your credit card. We are now having to pass this fee on to the customer.


Why do I need to pre-book?

Many of our prices represent substantial savings versus just turning up and our price guarantee for parking ensures that you cannot buy cheaper. Plus, you can guarantee your parking space, airports are busy.


Can I book at short notice?

Yes you can book for today if need be. We can confirm your booking by email in minutes for you to print off and hand in on arrival. If you do not have email simply print off the confirmation page and hand this in as your booking voucher. If you do not have access to a printer, simply make a note of your booking reference and state this on your arrival.


Where can I find directions on the web site?

Full directions are given if you click on the 'more info' button and on the booking confirmation page and we will email to you after you have booked.


How do I obtain a credit or debit card receipt?

Email us at communications@parking-bcp.co.uk or call 0871 360 1013 quoting BND1 with your booking reference and we will send you one.


Can I pay by cheque?

No, we cannot accept cheques.

How do I cancel or amend a booking?

If you would like to amend or cancel your booking, please use the View/Amend/Cancel at the left.
If you want to pursue a complaint please write to Customer Relations, BCP, Newingreen, Hythe, Kent, CT21 4JF or email us at customer@parking-bcp.co.uk
All cancellations and amendments must be made through BCP and are subject to the terms and conditions for each product.

Why is a week calculated as 8 days and two weeks calculated as 15 days?

Charges are made from midnight on a 24 hour basis and the daily charge made by the car park is per whole or part day, regardless of arrival time.


Is there an extra discount for booking more than one car at a time?

No. Our prices are per vehicle and are already at a discounted rate.


What does Gate price mean?

This is the daily rate charged by the car park. This can fluctuate and is subject to change.


How do I book disabled parking?

Click on the 'more info' button for details.


I only require 4 days parking by the price quotes a minimum of 8. What does this mean?

There is a minimum amount payable for parking. 4 days can be booked and used, but there is a minimum charge payable for 8 days.


I have a transit van/people carrier. Are there any size restrictions for cars?

Click on the 'more info' button on the product and the information is accessible there.


Do you have a map of how to get to the Car Park?

Full directions of how to get to the car park are given on the booking confirmation and if you click on the 'more info' button on the product.