What personal information do we ask for?
When you have searched for prices and availability and are ready to confirm your booking, we will ask for your name, your postal address and your fax number and e-mail address (if applicable). We'll also need your credit/debit card details (including card number, cardholder name and expiry date) in order to take payment and confirm the booking on-line. If you're paying by debit card we may also need to take the start date and issue number of the card.
We'll also ask you for your telephone number in case we need to contact you urgently regarding your booking.
How does BCP use this personal information?
- We need your 'name' so we can confirm to the hotel, lounge or car park operator who the booking is for.
- We need your 'credit card' details so that we can collect payment for your booking.
- We need your 'name' and 'address' to confirm that the credit card belongs to you.
- We also need your 'address' so that we can send you your booking voucher and in case we have to write to you about any part of your booking in advance of your stay.
- We might use your 'telephone number' or 'e-mail address' in the unlikely event that we need to contact you urgently about your booking.
- We may also use this information to let you know about any special offers/promotions we think would be of interest to you.
- We may contact you with promotional offers from our trusted partners. However we will send emails from our servers and will not pass on your booking details to these partners.
- We may also use your IP (Internet Protocol) address to diagnose problems with our server and administer the site - monitoring visitor traffic patterns and site usage to help us develop and improve the BCP site further.
How does BCP protect customer information?
All the information you give us is protected by a secure server. The secure server software SSL (Secure Socket Layers) encrypts all information you enter before it is sent to us. The information is only de-encrypted when it reaches our server. You can tell our site is secure as a small locked padlock will appear in the bottom left of your browser to show that you can safely send credit card details through our site. Another indicator is that our secure pages will not display a 'security alert' message. We also have a Firewall (security software) in place to protect our internal information from the Internet.
Yes, BCP uses 'temporary cookies', which are only used during the booking process. (A cookie is a small piece of information sent by a web server to store on a web browser so it can later be read back from that browser.) This is useful for having the browser remember some specific information (ref. Cookie Central).
Will BCP disclose any of this personal information to third parties?
BCP will only disclose your name and booking details to our suppliers (see above) for operational purposes. We will not pass on your details to other companies for their marketing purposes. We won't disclose credit/debit card numbers unless we believe in good faith that the law requires it.
Will BCP use the information I give for direct marketing?
Yes, but we ask you for your permission and we'll only send you details of the products we offer. If you find that you'd rather not have any contact with us, apart from that which is necessary for us to give you our normal level of service, then please write to us at the address below. You can unsubscribe from our emails at any time buy clicking the unsubscribe link in any of of emails
Customer Relations, BCP, Newingreen, Hythe, Kent CT21 4JF.
On occasion we may pass your name, email address, and booking details to a certified customer feedback aggregator, and this is with the sole intention of gaining quality and impartial feedback to assist us in improving our operation
We uses temporary cookies (small text files stored on a computer). We use them to identify you in a coded form, not using your personal information, to enhance the experience when you browse the site and improve the way it works.
Can we use them?
Cookies for web metrics
Cookies from social networks
We make it as easy as possible to share content and to see what content is popular on the social networks we use, so we include recommendations from popular social networks to allow people to easily share information.
Cookies for Logging In
Cookies for Content
Personal Interaction Cookies
For more detailed information about cookies please visit www.allaboutcookies.org.
Customer Relations Department,
Kent, CT21 4BR